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Vehicle maintenance use case

Overview

The Vehicle Troubleshooting Assistant is an AI Agent designed to help car owners identify and understand vehicle issues by interpreting natural language inputs like “My car is shaking” or “Check engine light is on.” It combines real-time telematics data, diagnostic trouble codes (DTCs), and vehicle documentation to offer personalized, accurate diagnostics and actionable guidance such as finding nearby service centers, etc.

Benefits

  • Customer Experience: Reduces stress for drivers by providing instant, understandable insights.
  • Service Optimization: Reduces unnecessary service visits and helps service centers prioritize real issues.
  • Brand Loyalty: Builds trust by offering proactive, intelligent support post-purchase.
  • Data Utilization: Leverages telematics data and DTC documentation to deliver accurate, data-driven support.
  • Scalability: Easily extendable across vehicle models, regions, and support channels (mobile app, web, IVR).

Step by step hands-on instructions

  • Please find the step by step hands-on instructions to execute this lab here: Lab-guide