Troubleshooting Guide¶

Overview¶

This document provides a comprehensive guide to all error types that can be thrown by the Emissions API, along with detailed troubleshooting steps to resolve them.

Table of Contents¶

HTTP Status Codes Summary
Error Response Format
Bad Request Errors (400)
- 3.1. Invalid JSON Format
- 3.2. Unrecognized Field in Request
- 3.3. Missing Required Parameters
- 3.4. Invalid Date Format
- 3.5. Invalid Location Data
- 3.6. Invalid Unit of Measurement (UOM)
- 3.7. Incompatible Unit for Data Type
- 3.8. Invalid Data Type
- 3.9. Invalid Factor ID
- 3.10. Conflicting Input Parameters
- 3.11. Invalid Value/List
- 3.12. Pagination Errors
- 3.13. Validation Constraint Violations
Forbidden Errors (403)
- 4.1. Access Denied to Factor
- 4.2. Access Denied to Licensed Content
Not Found Errors (404)
- 5.1. Resource Not Found
- 5.2. Data Not Available
Method Not Allowed Errors (405)
Internal Server Errors (500)
- 7.1. General Internal Error
Common Error Scenarios by API
- 8.1. Location API (/carbon/location)
- 8.2. Stationary API (/carbon/stationary)
- 8.3. Mobile API (/carbon/mobile)
- 8.4. Fugitive API (/carbon/fugitive)
- 8.5. Factor API (/carbon/factor)
- 8.6. Search API (/carbon/factor/search)
- 8.7. Calculation API (/carbon/calculation)
Best Practices
- 9.1. Input Validation
- 9.2. Error Handling
- 9.3. API Discovery
- 9.4. Testing
- 9.5. Performance
- 9.6. Security

1. HTTP Status Codes Summary¶

Status Code	Error Type	Description
400	Bad Request	Invalid input data, validation failures, malformed JSON
403	Forbidden	Access denied to specific resources
404	Not Found	Resource not found or user lacks permission
405	Method Not Allowed	HTTP method not supported for the endpoint
500	Internal Server Error	Server-side errors, contact administrator

2. Error Response Format¶

All errors follow a consistent JSON format:

{
  "status": 400,
  "message": "Detailed error message explaining the issue"
}

3. Bad Request Errors (400)¶

3.1 Invalid JSON Format¶

Error Message:

"Invalid type for field '<field_name>': expected a <type> but got <actual_type>"

Causes:

Incorrect data type for a field (e.g., string instead of number)
Malformed JSON structure
Missing quotes around string values

Troubleshooting Steps:

Validate your JSON using a JSON validator
Check that all field types match the API specification:
- value: Double or List
- date: String in format “yyyy-MM-dd”
- country: String (3-letter alpha code)
- includeDetails: Boolean
Ensure proper JSON syntax (commas, brackets, quotes)

Example Fix:

// ❌ Wrong
{
  "activity": {
    "value": "100",  // String instead of number
    "unit": kwh      // Missing quotes
  }
}

// ✅ Correct
{
  "activity": {
    "value": 100,
    "unit": "kwh"
  }
}

3.2 Unrecognized Field in Request¶

Error Message:

"Unrecognized field '<field_name>' found in request payload. Please verify your request."

Causes:

Typo in field name
Using a field not supported by the API
Extra fields in the payload

Troubleshooting Steps:

Check the API documentation for correct field names
Remove any unsupported fields
Verify spelling and case sensitivity

Example Fix:

// ❌ Wrong
{
  "activity": {
    "amount": 100,  // Should be "value"
    "units": "kwh"  // Should be "unit"
  }
}

// ✅ Correct
{
  "activity": {
    "value": 100,
    "unit": "kwh"
  }
}

3.3 Missing Required Parameters¶

Error Message:

"Missing required request parameter: <parameter_name>"

Causes:

Required field not provided in the request
Field is null or blank when it shouldn’t be

Troubleshooting Steps:

Review the API documentation for required fields
Ensure all mandatory fields are present
Check that values are not null or empty strings

Common Required Fields:

activity.value: Cannot be null
activity.unit: Cannot be null or blank
activity.type or activity.factorId: At least one must be provided
location.country: Required if not using factorlink IDs
time.date: Required if not using factorlink IDs

3.4 Invalid Date Format¶

Error Message:

"Invalid date format. Please provide a valid date in yyyy-MM-dd."
"Date must not be before 1900-01-01"
"Date <date> is not valid"

Causes:

Incorrect date format
Date before minimum allowed date (1900-01-01)
Invalid date values (e.g., February 30)

Troubleshooting Steps:

Use the format: yyyy-MM-dd (e.g., “2022-01-15”)
Ensure date is after 1900-01-01
Validate the date is a real calendar date

Example Fix:

// ❌ Wrong
{
  "time": {
    "date": "01/15/2022"  // Wrong format
  }
}

// ✅ Correct
{
  "time": {
    "date": "2022-01-15"
  }
}

3.5 Invalid Location Data¶

Error Messages:

"<region> is not valid Country, please provide valid alpha 3 code."
"<region> is not valid StateProvince. Please provide valid state/province"
"<region> is not a region of given country"
"<powerGrid> is not a valid powerGrid"
"<powerGrid> powerGrid is duplicated"
"country can't be null or blank"
"stateProvince can't be null or blank"

Causes:

Invalid country code (must be 3-letter ISO alpha-3 code)
State/province doesn’t exist or doesn’t belong to the specified country
Invalid power grid name
Duplicate power grid entries in database

Troubleshooting Steps:

Use ISO 3166-1 alpha-3 country codes (e.g., “USA”, “GBR”, “JPN”)
Verify state/province name matches the database
Check power grid name spelling and availability
Use either stateProvince OR powerGrid, not both
Query the /carbon/<api>/area endpoint to get valid locations

Example Fix:

// ❌ Wrong
{
  "location": {
    "country": "US",  // Should be 3-letter code
    "stateProvince": "NY"  // Should be full name
  }
}

// ✅ Correct
{
  "location": {
    "country": "USA",
    "stateProvince": "New York"
  }
}

// ✅ Alternative with power grid
{
  "location": {
    "country": "USA",
    "powerGrid": "Zone ASCC Alaska Grid - AKGD"
  }
}

3.6 Invalid Unit of Measurement (UOM)¶

Error Messages:

"<uom> is not a valid unit. Please provide valid unit."
"<uom> unit is not supported for given type."
"input and output unit type does not match"

Causes:

Unit not recognized by the system
Unit incompatible with the data type
Attempting to convert between incompatible unit types

Troubleshooting Steps:

Query the /carbon/<api>/units endpoint to get valid units
Ensure unit matches the activity type
Check for typos in unit names
Verify unit is supported for the specific API

Example Fix:

// ❌ Wrong
{
  "activity": {
    "value": 100,
    "unit": "kilowatt-hour",  // Not recognized
    "type": "electricity"
  }
}

// ✅ Correct
{
  "activity": {
    "value": 100,
    "unit": "kwh",
    "type": "electricity"
  }
}

3.7 Incompatible Unit for Data Type¶

Error Message:

"Unit '<unit>' is not supported for type '<type>'. Please use a valid unit for this type."

Causes:

Using a valid unit that is incompatible with the specified data type
Wrong combination of unit and type (e.g., using ‘l’ (liter) for electricity, or ‘km’ for petrol)

Troubleshooting Steps:

Query the /carbon/<api>/units endpoint to get valid units for each type
Ensure the unit is appropriate for the activity type:
- Electricity: Use units like ‘kwh’, ‘usd’ (not ‘l’, ‘gal’, ‘km’)
- Petrol/Fuel: Use units like ‘l’, ‘gal’, ‘usd’ (not ‘kwh’, ‘km’)
- Distance: Use units like ‘km’, ‘mi’ (not ‘l’, ‘kwh’)
Check the API documentation for valid unit-type combinations

Example Fix:

// ❌ Wrong - Using liter for electricity
{
  "activity": {
    "value": 100,
    "unit": "l",  // Liter is not valid for electricity
    "type": "electricity"
  }
}

// ❌ Wrong - Using km for petrol
{
  "activity": {
    "value": 100,
    "unit": "km",  // Kilometer is not valid for petrol
    "type": "petrol"
  }
}

// ✅ Correct - Using kwh for electricity
{
  "activity": {
    "value": 100,
    "unit": "kwh",
    "type": "electricity"
  }
}

// ✅ Correct - Using liter for petrol
{
  "activity": {
    "value": 100,
    "unit": "l",
    "type": "petrol"
  }
}

3.8 Invalid Data Type¶

Error Messages:

"Requested data type invalid/not supported for the API being called"
"Given dataType and subType is not valid. Please provide valid data"

Causes:

Data type not supported by the specific API
Typo in data type name
Using a data type from a different API

Troubleshooting Steps:

Query the /carbon/<api>/types endpoint to get valid types
Verify the data type is supported by the API you’re calling
Check spelling and case sensitivity

Example Fix:

// ❌ Wrong - Using stationary type in location API
{
  "activity": {
    "value": 100,
    "unit": "mmbtu",
    "type": "Natural Gas"  // This is for stationary API
  }
}

// ✅ Correct - Using location type
{
  "activity": {
    "value": 100,
    "unit": "kwh",
    "type": "electricity"
  }
}

3.9 Invalid Factor ID¶

Error Messages:

"<factorId> is not a valid factorId"
"<factorId> factorId is unsupported for this API"

Causes:

Factor ID doesn’t exist in the database
Factor ID not supported by the specific API

Troubleshooting Steps:

Use the /carbon/factor/search API to find valid factor IDs
Ensure the factor ID is supported by the API you’re calling
Check that you have permission to access the factor

Example:

// Valid factor ID format
{
  "activity": {
    "value": 100,
    "unit": "kwh",
    "factorId": "1234"
  }
}

3.10 Conflicting Input Parameters¶

Error Messages:

"Both factor ID and data type cannot be passed together"
"Either 'type' or 'factorId' must be provided in activity"
"Location not expected in request when factorId is present"
"Date not expected in request when factorId is present"
"FactorSet not expected in request when factorId is present"
"FactorVersion not expected in request when factorId is present"
"powerGrid is not supported for given API."

Causes:

Providing both type and factorId in the same request
Including location/date/factorSet when using factorId
Using powerGrid with APIs that don’t support it

Troubleshooting Steps:

Choose ONE approach:
- Option A: Use type with location, date, factorSet (system finds the factor)
- Option B: Use factorId only (factor already specifies everything)
Remove conflicting fields
Check API documentation for supported fields

Example Fix:

// ❌ Wrong - Conflicting parameters
{
  "time": {"date": "2022-01-01"},
  "location": {"country": "USA"},
  "activity": {
    "value": 100,
    "unit": "kwh",
    "type": "electricity",
    "factorId": "123-456-789"  // Conflicts with type, location, date
  }
}

// ✅ Correct - Option A: Using type
{
  "time": {"date": "2022-01-01"},
  "location": {"country": "USA"},
  "activity": {
    "value": 100,
    "unit": "kwh",
    "type": "electricity"
  }
}

// ✅ Correct - Option B: Using factorId
{
  "activity": {
    "value": 100,
    "unit": "kwh",
    "factorId": "1234"
  }
}

3.11 Invalid Value/List¶

Error Messages:

"value List should not have more than 2 entries"
"Expected single value for given unit"
"should have atleast 1 and atmost 2 entries"
"must be greater than 0.0"

Causes:

Providing more than 2 values in the value list
Providing multiple values when unit expects single value
Value is zero or negative

Troubleshooting Steps:

For simple units (kwh, kg, etc.): provide single value
For compound units (kwh/sqmt): provide 1-2 values
Ensure all values are positive numbers

Example Fix:

// ❌ Wrong
{
  "activity": {
    "value": [100, 200, 300],
    "unit": "kwh"
  }
}

// ✅ Correct - Single value
{
  "activity": {
    "value": 100,
    "unit": "kwh"
  }
}

// ✅ Correct - Compound unit
{
  "activity": {
    "type": "Freight - Cargo Ship - Bulk Carrier - 0-9999 dwt",
	"unit": ["t","km"],
	"value": [1.0,1.0]
  }
}

3.12 Pagination Errors¶

Error Messages:

"Page size <size> is exceeding the maximum allowed size of 30"
"Either Page Number or Size is below 0"

Causes:

Page size exceeds maximum limit (30)
Negative page number or size

Troubleshooting Steps:

Keep page size ≤ 30
Use page numbers ≥ 0

Example Fix:

// ❌ Wrong
{
  "pagination": {
    "page": -1,
    "size": 50
  }
}

// ✅ Correct
{
  "pagination": {
    "page": 0,
    "size": 20
  }
}

3.13 Validation Constraint Violations¶

Error Message:

"<field_path>: <validation_message>"

Causes:

Field fails validation constraints (e.g., @NotNull, @NotBlank, @Min, @Max)
Multiple validation failures shown as comma-separated list

Troubleshooting Steps:

Check each field mentioned in the error
Ensure required fields are not null or blank
Verify numeric values are within allowed ranges
Review API documentation for field constraints

4. Forbidden Errors (403)¶

4.1. Access Denied to Factor¶

Error Message:

"Access denied, User does not have permission to access factorId: <factorId>"

Causes:

User doesn’t have permission to access the specified factor

Troubleshooting Steps:

Verify you have the correct permissions
Contact your administrator to request access
Use the /carbon/factor/search API to find factors you can access

4.2. Access Denied to Licensed Content¶

Error Message:

"Access denied. Type \"<type>\" contains Licensed content. A valid license is required to access this data. Please contact your administrator to purchase the appropriate license."

Causes:

The requested data type contains licensed content
User or organization doesn’t have a valid license to access this content
License has expired or is not active

Troubleshooting Steps:

Verify the data type you’re trying to access needs a valid license
Check with your administrator about available licenses
Contact your administrator to purchase the appropriate license

5. Not Found Errors (404)¶

5.1. Resource Not Found¶

Error Messages:

"Emission Record not found"
"Factor Records not found"
"Resource not found at /<path>"
"<resource> either does not exist, or user does not have permission to access"

Causes:

No matching emission factors found for the given criteria
Invalid API endpoint
User lacks permission to access the resource
Data doesn’t exist in the database for the specified parameters

Troubleshooting Steps:

Verify the API endpoint URL is correct
Check that data exists for your location/date/type combination
Try broadening your search criteria
Use the search API to find available factors
Verify you have permission to access the resource
Check if the factor set has data for the specified time period

Example:

// If you get "Emission Record not found" for:
{
  "time": {"date": "2025-01-01"},  // Future date
  "location": {"country": "XXX"},   // Invalid country
  "activity": {
    "value": 100,
    "unit": "kwh",
    "type": "electricity"
  }
}

5.2. Data Not Available¶

Error Messages:

"Data not available for given type: <type>"
"Data not available for given type: <type> and subtype: <subtype>"

Causes:

No emission factor data exists for the specified data type
The data type is valid but has no associated factors in the database
The combination of data type with other parameters (location, date, factor set) yields no results

Troubleshooting Steps:

Verify the data type spelling and format
Use the /carbon/<api>/types endpoint to confirm the data type is valid and available
Check if the data type has factors available using the /carbon/factor/search API
Try different combinations of location, date, or factor set
Contact your administrator if you believe data should be available for this type

6. Method Not Allowed Errors (405)¶

Error Message:

"Method <HTTP_METHOD> is not supported for this request. Supported methods are: <methods>"

Causes:

Using wrong HTTP method (e.g., GET instead of POST)
Endpoint doesn’t support the HTTP method used

Troubleshooting Steps:

Check API documentation for correct HTTP method
Most calculation endpoints use POST
Metadata endpoints (types, units, area) typically use GET

Supported Methods by Endpoint:

/carbon/factor/search: POST
/carbon/<api>/types: GET
/carbon/<api>/units: GET
/carbon/<api>/area: GET
/carbon/factorset: GET

7. Internal Server Errors (500)¶

7.1. General Internal Error¶

Error Message:

"Internal Server Error: please Contact Administrator"

Causes:

Unexpected server-side error
Database connection issues
Data integrity problems
Unit conversion failures
Null pointer exceptions

Troubleshooting Steps:

Check server logs for detailed error information
Verify database connectivity
Ensure all required data is properly loaded
Contact system administrator with:
- Timestamp of the error
- Request payload
- API endpoint called
- Transaction ID (if available)

Common Internal Error Scenarios:

Unit Conversion Errors: Incompatible units, unsupported metric prefix
Data Hierarchy Errors: “Unable to calculate the Emission hierarchy”
Database Errors: Connection timeout, query failures
Null Values: Missing required data in database

8. Common Error Scenarios by API¶

8.1. Location API (`/carbon/location`)¶

Common Errors:

Invalid country code (must be 3-letter alpha-3)
State/province not found or doesn’t match country
Power grid not valid or duplicated
Invalid type
Date outside available data range

Supported Types:

electricity
steam
chilled water
hot water

8.2. Stationary API (`/carbon/stationary`)¶

Common Errors:

Invalid fuel type
Unit not in allowed list
Missing location data

8.3. Mobile API (`/carbon/mobile`)¶

Common Errors:

Invalid type
Incompatible unit for vehicle type
Missing location data

8.4. Fugitive API (`/carbon/fugitive`)¶

Common Errors:

Invalid refrigerant type
Unsupported unit for fugitive emissions
Missing location data

8.5. Factor API (`/carbon/factor`)¶

Common Errors:

User doesn’t have permission to access factor
Conflicting parameters (factorId with location/date)

8.6. Search API (`/carbon/factor/search`)¶

Common Errors:

Invalid search criteria
No results found for search parameters
Pagination errors

8.7. Calculation API (`/carbon/calculation`)¶

Common Errors:

Invalid data type for generic calculation
Missing required activity data
Unsupported unit for calculation type

9. Best Practices¶

9.1. Input Validation¶

Always validate your JSON before sending requests
Use the correct data types for each field
Ensure dates are in yyyy-MM-dd format
Use 3-letter ISO alpha-3 country codes

9.2. Error Handling¶

Implement proper error handling in your client code
Log error responses for debugging
Parse the error message for specific guidance
Don’t retry on 400-level errors without fixing the input

9.3. API Discovery¶

Use metadata endpoints to discover valid values:
- /carbon/<api>/types - Get valid data types
- /carbon/<api>/units - Get valid units
- /carbon/<api>/area - Get valid locations
- /carbon/factorset - Get available factor sets

9.4. Testing¶

Test with known good data first
Validate one field at a time when debugging
Use the examples in API documentation
Check response status codes and messages

9.5. Performance¶

Use pagination for large result sets
Cache metadata (types, units, locations) in your application
Batch requests when possible
Set appropriate page sizes (≤30)

9.6. Security¶

Ensure you have proper permissions for factors
Validate user access before making requests

Troubleshooting Guide¶

Overview¶

Table of Contents¶

1. HTTP Status Codes Summary¶

2. Error Response Format¶

3. Bad Request Errors (400)¶

3.1 Invalid JSON Format¶

3.2 Unrecognized Field in Request¶

3.3 Missing Required Parameters¶

3.4 Invalid Date Format¶

3.5 Invalid Location Data¶

3.6 Invalid Unit of Measurement (UOM)¶

3.7 Incompatible Unit for Data Type¶

3.8 Invalid Data Type¶

3.9 Invalid Factor ID¶

3.10 Conflicting Input Parameters¶

3.11 Invalid Value/List¶

3.12 Pagination Errors¶

3.13 Validation Constraint Violations¶

4. Forbidden Errors (403)¶

4.1. Access Denied to Factor¶

4.2. Access Denied to Licensed Content¶

5. Not Found Errors (404)¶

5.1. Resource Not Found¶

5.2. Data Not Available¶

6. Method Not Allowed Errors (405)¶

7. Internal Server Errors (500)¶

7.1. General Internal Error¶

8. Common Error Scenarios by API¶

8.1. Location API (/carbon/location)¶

8.2. Stationary API (/carbon/stationary)¶

8.3. Mobile API (/carbon/mobile)¶

8.4. Fugitive API (/carbon/fugitive)¶

8.5. Factor API (/carbon/factor)¶

8.6. Search API (/carbon/factor/search)¶

8.7. Calculation API (/carbon/calculation)¶

9. Best Practices¶

9.1. Input Validation¶

9.2. Error Handling¶

9.3. API Discovery¶

9.4. Testing¶

9.5. Performance¶

9.6. Security¶

8.1. Location API (`/carbon/location`)¶

8.2. Stationary API (`/carbon/stationary`)¶

8.3. Mobile API (`/carbon/mobile`)¶

8.4. Fugitive API (`/carbon/fugitive`)¶

8.5. Factor API (`/carbon/factor`)¶

8.6. Search API (`/carbon/factor/search`)¶

8.7. Calculation API (`/carbon/calculation`)¶