Getting Support

If you encounter issues while using Ansible for IBM Z collections, you can access enterprise support from Red Hat and IBM or community support.

As certified content, the collections are entitled to enterprise support from Red Hat to users of Ansible Automation Platform (AAP). If you obtain the collections through AAP and have AAP entitlement for z/OS, you are eligible for support from Red Hat and IBM. When Red Hat requests IBM involvement in the support case, Red Hat will ask you to open a ticket with IBM as well.

If you obtain a collection from Ansible Galaxy or GitHub, you are not entitled to official support, you can still engage the community by opening an GitHub issue or through GitHub discussions. From there, the issue will be triaged and handled by the development teams.

Option 1: Support from Red Hat and IBM

For support from Red Hat and IBM … (expand for more)

For support from Red Hat and IBM, we first encourage you to check GitHub issues or GitHub discussions to see if similar issues were raised before you open a support ticket.

To get support from Red Hat and IBM, follow these procedures:

  1. Open a support case with Red Hat through Red Hat Customer Portal. Red Hat Support will check your entitlement for support and decide if the issue belongs to IBM.

  2. If the issue requires IBM involvement, follow Red Hat’s guidance to open a support case with IBM and provide the cross reference information to both, IBM and Red Hat.

  3. Both Red Hat and IBM will investigate the issue.

    • Red Hat Support will check if the issue is related to any AAP offering.

    • IBM Support will work with you to solve issues that are related to the collection.

  4. Your support cases with both teams are closed when the issue is resolved or a case closure is agreed upon by both teams.

Note

Do not open a support case with IBM without submitting a support request with Red Hat first.

For a list of currently supported versions of each collection, see Collection Life Cycles

Option 2: Support from the community

For support from the community … (expand for more)

For support from the community, we first encourage you to check GitHub issues or discussions to see if similar issues were raised before you create an issue.

Unlike enterprise support, community support only supports the collections which does not include any dependencies. Community support is triaged by the development team and prioritized accordingly. Because community support is public, all assets included are viewable by others, please sanitize any sensitive content.

For issues related to the Ansible for IBM Z collections, raise a GitHub issue against the appropriate collection repository: