Getting Support

Enterprise support is available from Red Hat and IBM for Ansible collections. You are entitled to enterprise support if all of the following statements are true:

  • You obtained the collections through Ansible Automation Platform (AAP).

  • You have AAP entitlement for z/OS.

  • The collection is certified content. To learn more, see Certified and Validated Content.

If you are entitled to enterprise support, start with Red Hat. In some cases, Red Hat might ask you to open a ticket with IBM.

For validated content, or if you have obtained a collection from Ansible Galaxy or GitHub, support may be available through community engagement:

If you engage with the community, do not include sensitive content. All assets shared with the community are publicly viewable.

Though we are not accepting contributions to our content collections at this time, we encourage you to report bugs, offer comments, or request features. To learn more, see Report bug.

Option 1: Support from Red Hat and IBM

For support from Red Hat and IBM … (expand for more)

For support from Red Hat and IBM, we first encourage you to check GitHub issues or GitHub discussions to see if similar issues were raised before you open a support ticket.

To get support from Red Hat and IBM, follow these procedures:

  1. Open a support case with Red Hat through Red Hat Customer Portal. Red Hat Support verifies whether your entitlement for support and decide if the issue belongs to IBM.

  2. If the issue requires IBM involvement, follow Red Hat’s guidance to open a support case with IBM and provide the cross reference information to both, IBM and Red Hat.

  3. Both Red Hat and IBM investigates the issue.

    • Red Hat Support verifies whether if the issue is related to any AAP offering.

    • IBM Support works with you to solve issues that are related to the collection.

  4. Your support cases with both teams are closed when the issue is resolved or a case closure is agreed upon by both teams.

Note

Do not open a support case with IBM without submitting a support request with Red Hat first.

For a list of currently supported versions of each collection, see Collection Life Cycles.

Option 2: Support from the community

For support from the community … (expand for more)

For support from the community, we first encourage you to check GitHub issues or discussions to see if similar issues were raised before you create an issue.

Unlike enterprise support, community support only supports the collections which does not include any dependencies. Community support is triaged by the development team and prioritized accordingly. Because community support is public, all assets included are viewable by others, please sanitize any sensitive content.

For issues related to the Ansible for IBM Z collections, raise a GitHub issue against the appropriate collection repository: