Attention: This version of Event Streams has reached End of Support. For more information about supported versions, see the support matrix.

Gathering logs

To help IBM support troubleshoot any issues with your Event Streams installation, run the log gathering script as follows. The script collects the log files from available pods and creates a compressed file. It uses the component label names instead of the pod names as the pod names could be truncated.

  1. Download the get-logs.sh script from GitHub.
  2. Ensure you have installed the Kubernetes command line tool and the IBM Cloud Private CLI as noted in the installation prerequisites.
  3. Log in to your cluster as an administrator by using the IBM Cloud Private CLI:
    cloudctl login -a https://<Cluster Master Host>:<Cluster Master API Port>
    The master host and port for your cluster are set during the installation of IBM Cloud Private.

  4. Run the script as follows:
    ./get-logs.sh -n <namespace> -r <release-name>

    If you do not specify a namespace, the script retrieves logs from the default namespace as requested in the cloudctl login. If you do not specify a release name, the script gathers logs for all releases.