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Lab 101 — Insurance Domain

Domain Context

In this lab, you'll build a foundational insurance management solution. You'll learn how to manage policies, process claims, and create basic customer service interfaces using the product's core features.

Scenario

You're working with SecureLife Insurance, a growing insurance provider looking to modernize their policy and claims management. They need a solution to manage customer policies, streamline claims processing, and provide customers with self-service capabilities.

Available Use Cases

Select a use case to begin your hands-on lab:

  • AI Powered customer service

    In the logistics and shipping industry, customer satisfaction hinges on quick updates, transparent delivery tracking, and smooth returns. The AI-Powered Customer Service solution enables companies to handle customer queries related to delivery status, shipment tracking, returns, and claims through an intelligent virtual assistant.

    View Use Case Details

Learning Objectives

Regardless of which use case you choose, you will learn:

  • Building AI Agents with Low-code Agent Builder
  • Building AI Agents with pre-built tools and agents from the Catalog
  • Connections in watsonx Orchestrate
  • Knowledge Bases - Basic RAG
  • Web chat embedding - Basic
  • OpenAPI tools
  • Monitoring & Observability

Use Case Selection

Choose the use case that best matches your business interests. Both use cases cover the same technical learning objectives but with different business contexts.