Skip to content

Lab 101 — Retail Domain

Domain Context

In this lab, you'll build foundational retail solutions. Choose a use case that aligns with your business interests. Each use case provides hands-on experience with the same technical concepts applied to different retail scenarios.

Scenario

You're working with RetailCo, a mid-sized retail company looking to modernize their digital presence. They need solutions across multiple areas of their business operations.

Available Use Cases

Select a use case to begin your hands-on lab:

  • AI Powered customer service

    In the logistics and shipping industry, customer satisfaction hinges on quick updates, transparent delivery tracking, and smooth returns. The AI-Powered Customer Service solution enables companies to handle customer queries related to delivery status, shipment tracking, returns, and claims through an intelligent virtual assistant.

    View Use Case Details

Learning Objectives

Regardless of which use case you choose, you will learn:

  • Building AI Agents with Low-code Agent Builder
  • Building AI Agents with pre-built tools and agents from the Catalog
  • Connections in watsonx Orchestrate
  • Knowledge Bases - Basic RAG
  • Web chat embedding - Basic
  • OpenAPI tools
  • Monitoring & Observability

Use Case Selection

Choose the use case that best matches your business interests. Both use cases cover the same technical learning objectives but with different business contexts.